1. What materials are NOMA Pets products made from?
Depending on the product group, we use materials such as premium leather, high-quality microfiber vegan leather, durable webbing, soft neoprene or air mesh surfaces, bouclé fabrics, ceramic, and natural wood. For every product, comfort, durability, and long-lasting use are priorities.
2. Are your products real leather or vegan leather?
Both options may be available depending on the collection. The material used is clearly stated on the product detail page. Our microfiber vegan leather products are chosen to provide a premium look and easy care.
3. How can I choose the right leash size for my dog?
We recommend measuring your dog's neck and chest circumference without pulling the tape measure too tight. You can compare these measurements with the size chart on the product page. If you are between two sizes, you can choose the size with a wider adjustable range.
4. Are NOMA Pets products suitable for daily use?
Yes. Our products are designed to be suitable for daily walks, resting, feeding, and travel routines. Reinforced stitching in stress areas, durable fasteners, and easy-to-clean surfaces are preferred.
5. How should the products be cleaned?
We recommend wiping leather and vegan leather products with a damp, soft cloth. Do not leave them in water for long periods or machine wash them. For fabric products, please follow the care instructions on the product label.
6. Can the colors differ from what is shown on screen?
Small differences in tones may occur due to screen settings, lighting conditions, and production batches. NOMA's Sand and Sage colors consist of natural and soft tones.
7. Are your products handmade?
A significant portion of our collections are prepared with a boutique production approach and processes involving intense handcraftsmanship. Stitching, edge finishing, logo application, and quality controls are carefully performed.
8. How long does it take for my order to be shipped?
In-stock products are generally delivered to shipping within 1–3 business days after order confirmation. For pre-order or custom-made products, the estimated delivery time is separately stated on the product page.
9. Can I return or exchange a product?
You can request a return or exchange within the legal period for unused, undamaged products with their original packaging preserved. Different conditions may apply for products with hygiene concerns, personalization, or signs of use.
10. Are NOMA Pets products shipped internationally?
International shipping options may vary by country. Current delivery regions, shipping fees, and estimated times are displayed during checkout. You can contact us for more detailed information.